Michelle Owens
Software Engineer
Atlanta, GA | (678) 791-6929
personalportfolio.github.io /MichelleOwens/ | github.com/M- java86 |www.linkedin.com/in/michelle-
owens-b57945199
Creative software engineer with the ability to pick up new languages and technologies as needed. Prior to being a
software engineer. I worked as a Researcher collecting, organizing, and analyzing opinions and data to solve
problems, and explore issues.
Software Development Skills
● Debugging, JavaScript, Python, Node.js, React, Express, Redux, RESTful API, PostgreSQL, Sequalize, Bootstrap,
Flexbox AWS, React Native, HTML, CSS
Education
Southern New Hampshire| B.A. in Fashion Design |Manchester,NH DigitalCrafts | Certificate in Software
Development | Atlanta, GA
● Software engineering training program covering full-stack development including, but not limited to JavaScript,
Python, including an emphasis on cutting-edge frameworks like React/Redux and server-side technologies
including Node.js, Express, and PostgreSQL.
Software Development Portfolio
DigitalCrafts| MichelleOwens.com | github.com/M-Java86
August 2019
–
December 2019
● Personal Portfolio Project: HTML, CSS, JS, Bootstrap
● Team API: HTML, Css, Web APIs, command line interface and React
● Back-End Web Development: Databases, Node.js, Express and npm modules.
Professional Work Experience
Costar Realty Group |Community Researcher| Atlanta, GA, January 2017 – July 2019
● Customer Service caller to apartment properties to research current and upcoming availabilities.
● Successful in overcoming objections over the phone while building a positive rapport with leasing agents.
● Top researcher helping to raise currency towards company goal.
Baker & Associates| Customer Service Representative | Atlanta, GA March 2010 – December 2016
● Maintain contact with customers and update them on the status of their accounts including debits and credits.
●Identify and resolve customers' problems and inquiries.
● Perform general accounting functions and ensure fulfillment of accurate and timely reporting.
Vital Recovery Services | Customer Service Representative| Norcross, GA February 2008 – March 2010
● Answered customer's questions and addressed problems and complaints in person and via
phone.
● Helped customers select arrangements that best fit their personal needs.
● Built customer confidence by actively listening to their concerns and giving appropriate feedback.
● offered direction and gave constructive feedback to motivate team members.
